I signed up for a year thinking “eh”. Perhaps the wrong choice. I decided that after a support request email (for something unrelated) bounced and reading this I’d file a chargeback, which I wasn’t 100% comfortable with.
In the mean time I clicked “cancel my subscription” thinking that’d stop any renewal happening. While it has (probably) done that, it has also cancelled my Pro features completely. So now I’m demoted to a free pleb, I’m $50 USD out of pocket and I can’t contact support because the domain has no MX record.
I will be feeling less guilty about a chargeback after not even a week.