Account requesting payment - already paid


#1

It seems as though something may be out of sync on my account. In the app, it recognizes that I am a paid user as the advanced features like speech recognition are enabled, but when I try to log into cloud to edit or create checklists I am prompted to select a subscription level and then asked for payment details again.

Any idea how to fix this?


#2

I sent you an email about this.


#3

In my Android (Samsung Tab 4) looks like the speech recognition is not activated how can I enable it?


#4

Sorry. It is documented in multiple places that the Android version does not yet support the voice recognition feature. Right now that is the one feature that is not supported. That feature is a huge investment and the sad truth is in the pilot community 9 out of every 10 users are on iOS. If we receive enough demand over time we would make the investment.


#5

Same for me. I bought a subscription in the app, but it is not recognised in the web-cloud version. So, I bought a checklist, but it is not delivered as in the cloud/webversion it says that I can only have 5 checklists. Syncing removes the bought subscription from the phone, but syncs the checklists. Trying to buy again on the phone gives me a popup that I bought the subscription already and that I can extend it (with another year), which I did not do. Please fix.


#6

Can you please send an email to support@miralouaero.com with your username and email so we can get resolved? Thanks!