Subscription Pro info in the app please

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1

I use MiraCheck twice per day, every day. This week it stopped having any pro features. There’s now only a “preview pro” button in the sidebar.

IN THE APP, please add:

An explanation for why it’s all gone.

A way to fix why its gone.

A way to see my itunes subscription status (am I pro, standard, free?)

A way to “restore” itunes subscriptions

A notification that subscription has expired

A way to send feedback that isn’t this forum webpage. Submitting a post to this forum while you’re on an iphone is painful and maddening.

Also it would be great to know how to fix my current situation.

2

It looks like your subscription expired May 14.

Right on the home page at the bottom it should show the Subscription status.

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We do allow you to purchase from our website which does auto-renew the subscription every year.

Unfortunately, purchasing directly in the app right now is a one-time purchase, so when it expires there isn’t a notification. It doesn’t yet use the subscription model from Apple.

Purchasing from our website does help us out some because we then don’t get the Apple tax of 30%.

If you are going to purchase from Apple again, there should be buttons on the home page to make a purchase. If you purchase from our website, and it doesn’t still recognize it, let me know. Because you had a purchase through Apple, we may have to fix your account.

As far as support, you can always email:
support@miralouaero.com

3

Cool. Clearly the app knows when my plan expired, so PLEASE HAVE IT POP UP A MESSAGE SAYING THAT IT HAPPENED. Emailing support is not an ok solution to everyone who this happens to.

4

Thanks for the suggestion. We don’t see this complaint from customers because you purchased the app directly from within the app which a very small percent of our users do. Over 90% of purchases come from subscribing at our website (https://www.miracheck.com) or MiraCheck Cloud. For a small company like us, not having to pay the Apple Tax of 30% can help a lot.

When purchased from the website, the subscription does automatically renew each year unless you cancel.

5

I think I’m hearing you saying that you that seeing the app mysteriously stopping to work in an unexplained way doesn’t happen to people who subscribe via the website? Am I understanding you correctly?

6

When purchased from the website it does automatically renew. That currently isn’t the case when purchased from Apple. I agree an alert should pop-up if it expires to direct you to that.

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